Splash Games: Player Support Hours

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Please review the Splash Games Support Hours. When our support team is closed, we will not handle tickets, bans or appeals.

All dates are for the 2023 employment year.

Date	Weekday	Support Hours	Event
January 1	Monday	Closed	New Years Day
January 16	Monday	Reduced	Rev. Dr. Martin Luther King Jr. Day
January 22	Sunday	Reduced	Lunar New Year
April 8-14	Saturday-Friday	Closed	Employee Spring Recess
April 21	Friday	Closed	Eid-Al-Fitr
June 29	Thursday	Closed	Eid-Al-Adha
July 4	Tuesday	Reduced	Independence Day
Sep 4	Monday	Reduced	Labor Day
Sep 25	Monday	Closed	Yom Kippur
Nov 11th	Friday	Closed	Veterans Day
Nov 25-26	Thursday-Friday	Closed	Thanksgiving Recess
Dec 24-28	Sunday-Thursday	Closed	Christmas Recess

Closed:

When support hours are closed, this means the team is off and will not review bans, appeals or tickets.

Reduced:

When support hours are reduced, this means that the team has lower employed staff. It may take longer for appeals, bans and tickets to be reviewed and read.

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